OneDock is designed to make useful information, organisations, opportunities, events, support and connections easier to discover.

Different parts of OneDock provide different services.

• OneDock brings the wider network together.
• EventsDock helps people discover events and activities.
• OpportunityDock helps people discover grants, funding, programmes, competitions, awards and other opportunities.
• SupportDock provides a searchable directory of professional services, business support organisations and other providers.
• CommonDock helps charities, community organisations, businesses, funders, volunteers and others create profiles, publish needs and offers, and connect with each other.

All of these services form part of the OneDock network and are operated by Good Ship Consultancy Limited.

Some services can be browsed without creating an account. Other services, including parts of OpportunityDock and CommonDock, may require you to create an account or profile.

The information we collect depends on which parts of OneDock you use.

Information you give us

This may include your name, email address, telephone number, organisation, role or job title, general location, account login information, interests, skills, preferences and information you choose to include in a profile.

It may also include information you submit when listing an event, opportunity, organisation, service, request for support, offer of support or other content.

If you contact us, we may retain your enquiry and our correspondence with you.

Account information

Where you create a OneDock account, we may process information including your email address, authentication information, account identifier, profile details, preferences, saved opportunities, followed topics and other account activity.

Passwords should normally be stored by our authentication provider in encrypted or hashed form. We do not need to know your password and you should never send it to us by email.

Organisation and profile information

If you create or manage a public organisation or individual profile, information you choose to publish may be visible to other users and to visitors to the Platform.

This may include your name, organisation, role, professional interests, skills, services, offers, needs, general location, website and contact details.

You should only publish information that you are comfortable making public.

Information collected automatically

When you use our websites, we may automatically collect technical information such as your IP address, browser and device type, operating system, pages visited, referring website, dates and times of access, approximate location derived from an IP address, and diagnostic or security information.

We may also collect information about how people navigate and interact with the Platform.

A significant part of OneDock is designed to make existing information easier to discover.

We may collect organisation and professional information from publicly available sources including organisation websites, membership directories, professional directories, public bodies, funding organisations, event websites, public datasets, social channels and other publicly accessible sources.

SupportDock may bring together information from professional and membership directories and organisations' own websites.

OpportunityDock may collect and structure information published by grant makers, government bodies, funding organisations and programme providers.

We may combine, classify, verify, summarise and update this information to improve search and discovery.

Where the information relates to an identifiable person, it may constitute personal data even though it is publicly available.

Our lawful basis for this processing will normally be our legitimate interests in creating and maintaining a useful discovery service, improving the visibility of organisations and opportunities, maintaining accurate records and helping users find relevant information.

We consider the nature of the information, where it was published, the reasonable expectations of the person concerned and the potential impact of our use.

If you believe information about you or your organisation is inaccurate, should not be displayed or should be removed, contact hello@goodship.agency.

We may use personal data to operate and maintain OneDock, create and manage accounts, provide profiles and listings, respond to enquiries, provide saved searches and personalised features, send service notifications, administer events or submissions, facilitate connections between users, protect the Platform from abuse or unauthorised access, analyse how the Platform is being used and improve our services.

We may also use information to verify, categorise, deduplicate and improve listings and datasets.

Where you have chosen to receive newsletters, opportunity alerts, event updates or other marketing communications, we may use your details to provide those communications.

Accepting these Terms is not the same as consenting to marketing.

Where consent is required for electronic marketing, we will ask for it separately and you can withdraw it at any time.

Depending on what we are doing, we may process your personal information under different lawful bases.

We may process information because it is necessary to provide a service or account you have requested and therefore necessary for performance of a contract or to take steps at your request.

We may rely on our legitimate interests to operate, secure and improve OneDock, maintain useful public directories, verify information, prevent misuse, understand Platform performance and provide relevant discovery and matching features.

Where required, we rely on consent, including for certain marketing communications and non-essential cookies.

We may also process information where necessary to comply with a legal obligation or to establish, exercise or defend legal rights.

Where we rely on legitimate interests, you have the right to object to that processing in certain circumstances.

OneDock may use software, automated processes and artificial intelligence tools to help organise information.

These tools may be used to classify organisations, categorise services, tag content, identify duplicates, summarise publicly available information, improve search results, suggest opportunities or connections, check information against sources and identify records that may need human review.

Automated tools can make mistakes.

Where appropriate, information produced by these systems may be reviewed, corrected or supplemented by people.

We do not currently use solely automated decision-making that produces legal effects or similarly significant effects on individuals.

We may introduce additional automated features as OneDock develops. If those features materially change how personal data is used, we will update this Privacy Policy.

Some parts of OneDock are deliberately public.

If you publish an organisation profile, event, opportunity, support offer, support request or other public content, that information may be accessible to people who are not registered users.

Public pages may also be indexed by search engines.

You are responsible for making sure you have the right to publish any personal data you include in content submitted to OneDock.

Do not publish confidential information, passwords, financial account information, medical information, safeguarding information or sensitive information about another person.

Organisations should not use CommonDock or any other part of OneDock to publish personal details about beneficiaries, service users or vulnerable individuals unless there is a clear lawful reason to do so and the Platform specifically supports that purpose.

We do not sell personal information.

We may share information with suppliers that help us operate OneDock, including providers of website hosting, databases, authentication, cloud infrastructure, email delivery, analytics, security, technical support and software development.

These organisations process information on our behalf or provide infrastructure necessary to run the Service.

We may share information with another organisation where you have specifically asked us to make a connection or where sharing is an inherent part of a feature you have chosen to use.

We may also disclose information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to protect OneDock, our users or others from fraud, security threats or unlawful activity.

If the ownership or operation of OneDock changes, relevant data may be transferred as part of that transaction subject to applicable data protection law.

Some technology suppliers may process or store information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with UK data protection law.

Depending on the destination and supplier, this may include relying on UK adequacy regulations or appropriate contractual and organisational safeguards.

You can contact us if you would like further information about safeguards relating to a particular transfer.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

Active account information will normally be retained while your account remains active.

If an account is closed, information that is no longer required will be deleted or anonymised within a reasonable period, although residual copies may remain temporarily in backups.

Public organisation and directory information may be retained while the organisation remains active or while the information continues to be relevant to the purpose of the directory.

Expired events, opportunities and support listings may be retained in an archive where there is a legitimate reason to maintain a historical record.

Enquiries and general correspondence may normally be retained for up to two years.

Security and technical logs may normally be retained for up to twelve months unless a longer period is required to investigate an incident.

Records needed for legal, contractual, accounting or regulatory purposes may be retained for longer where required.

Where someone unsubscribes from marketing, we may retain a minimal suppression record so that we can respect that preference.

We periodically review the information we hold and delete or anonymise information that is no longer required.

OneDock may use cookies and similar technologies.

Some cookies are strictly necessary for functionality such as account login, authentication, security, accessibility settings and remembering essential preferences.

We may also use analytics or other non-essential technologies to understand how people use the Platform and improve its performance.

Where consent is legally required, non-essential cookies will not be activated until you have made a choice.

You should be able to reject non-essential cookies as easily as accepting them and change your preferences later.

Individual OneDock services may provide more detailed cookie information where their technology or cookie use differs.

You may be able to subscribe to funding alerts, event updates, newsletters, recommendations or other communications.

Service messages necessary to operate your account are different from marketing communications.

Where required by law, we will only send electronic marketing where you have consented or where another applicable legal permission allows us to do so.

You can unsubscribe from marketing at any time using the unsubscribe option in the communication or by contacting us.

Closing an account and unsubscribing from marketing are separate actions.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no website, database or online service can guarantee absolute security.

You are responsible for protecting your own login credentials, using a strong password and notifying us if you believe your account has been compromised.

Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights to access the personal data we hold about you, correct inaccurate information, request deletion, restrict processing, object to processing and receive certain information in a portable format.

Where processing is based on consent, you can withdraw that consent at any time.

You have an absolute right to object to your personal data being used for direct marketing.

To exercise your rights, contact: hello@goodship.agency

We may need to confirm your identity before completing a request.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

We would appreciate the opportunity to deal with your concerns first, so please contact us if something does not look right.

OneDock is primarily designed for organisations, professionals, businesses, charities, community organisations and adults participating in the wider ecosystem.

Users must normally be 18 or over to create their own OneDock account.

If we introduce services specifically designed for younger users or young volunteers, we will introduce appropriate privacy, consent and safeguarding arrangements for those services.

OneDock is an evolving project and its features will change.

We may update this Privacy Policy when we introduce new services, change technology suppliers, change how information is processed or need to reflect changes in the law.

The latest version will always show the date it was last updated.

Where a change materially affects registered users or how we use their information, we may also notify them through the Platform or by email.